Every Coco Kids outfit is made-to-order, and each piece is handcrafted with care.
Because of this personalized production process, please allow 7–14 days for your order to be created before it is shipped.
Shipping timelines may vary based on:
• Order volume
• Festivals or holidays
• Courier partner delays
• Customization or special requests
Once your order is dispatched, you will receive a tracking link via email or SMS.
SHIPPING RATES
We offer reliable, pan-India delivery through trusted courier partners.
Shipping rates may vary depending on your location and the weight of your products.
All final delivery charges will be shown at checkout before payment.
ORDER TRACKING
After your order has been shipped, you will receive:
• A tracking number
• Courier partner details
• Estimated delivery window
If you face any issues with tracking, our team is here to help.
PAYMENT METHODS
We accept secure online payments through:
• Credit Cards
• Debit Cards
• UPI
• Net Banking
• Wallets
• Razorpay
• Shopify Payments (where enabled)
All payments are processed through encrypted, industry-standard gateways to ensure your data is safe.
CASH ON DELIVERY (COD)
Cash on Delivery may be offered on select products and locations.
If available, the option will appear during checkout. Additional COD charges may apply.
ORDER CONFIRMATION
Once your payment is successfully processed, you will receive an order confirmation email with:
• Order details
• Estimated delivery timeline
• Customer support contact
If you do not receive the email, please check your spam folder or contact us.
SHIPPING ERRORS OR DELAYS
While we do our best to deliver orders on time, Coco Kids is not responsible for delays caused by:
• Courier disruptions
• Weather conditions
• Incorrect addresses entered at checkout
• Unforeseen logistical issues
In case of a lost shipment, we will assist you in coordinating with the courier partner.
INCORRECT ADDRESS POLICY
If an incorrect or incomplete address is entered at checkout, shipping delays or failed deliveries may occur.
Customers are responsible for providing accurate delivery details.
If the package is returned due to an incorrect address, reshipping fees may apply.
DAMAGED OR MISSING ITEMS
If your parcel arrives damaged or items are missing, please contact us within 48 hours of delivery with photos or unboxing videos.
Our support team will review the case and assist you accordingly.
CUSTOM-MADE ITEMS
Since all products are handcrafted and unique, slight variations in color, print placement, or stitching are natural characteristics—not defects.
CONTACT US FOR SUPPORT
For any questions regarding shipping, delivery, or payments, please reach out at:
support@cocokidsindia.com